We prioritised collaboration and transparency, with extensive surveys and regular on-site dialogue enabling us to understand both the technical challenges and the lived experience of residents. Key concerns, deteriorating clinker concrete, inadequate heating, poor security, and unsafe communal areas, were addressed through thoughtful and durable design interventions. The refurbishment programme replaced failing access decks and roofs, enlarged flats to meet modern space standards, and introduced lifts to all blocks. New landscaped gardens, a roof-level play area, and a community room were created, alongside additional new homes. Our design improved security and street presence, re-establishing residents’ connection to their surroundings.